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Please follow these guidelines to ensure that your pet gets the most handsome-st and/or beautiful-est results.

1. Make sure that your pet is facing you when the picture is taken.
2. Make sure that the lighting is optimal. The lighting should be even. Overexposure or dim lighting will result in color differences and loss of details!
3. Please ensure that the quality of the photo is in a high resolution and not taken out of focus.

Read our Guideline page for best results!

Overexposure occurs when there is harsh lighting such as when using flash or exposing your subject to direct sunlight when you are taking a photo. What will happen is that the highlights of the photo will basically be white and that will make it really hard for our illustrators to draw in the details of your pet.

To correct overexposure, avoid taking a picture of your pet in the sun are using flash. Find a spot with adequate lighting. Normal indoor lighting or being near a window should be more than enough.

Poor lighting occurs when there is not enough light in the room that you were trying to take the photo or you’re outside at night. This will also create a lack of details which also make it hard for our illustrators to work with.

A portrait is best when your pet is facing directly towards you at eye level when your pet is sitting or standing. The lighting should be even on both sides of your dogs face. 

• Avoid taking a photo straight down to your pet as this will hinder certain details of your pet's face
•  Have your camera focus on the darkest point of your pet's face. This will increase the amount of details we will receive and the results will be more details for your pet’s portrait.
• Avoid taking a photos of your pet in direct sunlight or when using your flash.

The process is simple but time-consuming to get the best picture for your beloved four-legged friend. Once you send in an image of your pet we begin the illustration process.

We trace the image by hand and fill in all the colors with our digital brushes. All of our illustrations are made by hand. We never use filters because your pet is worth the time.

After our illustrators are satisfied with their work, it’s is reviewed by our lead illustrator, Sarah, for consistency and then we send it in for print. Once the print is complete it is packaged and shipped directly to you.

1. Decide which option you'd like better, a headshot or half body portrait of your pet, size, colors.
2. Upload an image of your pet and input his/her name.
3. Proceed to checkout and pay for the service. 

We'll take care of the rest!

At Perpetual Pups we except Visa, MasterCard, Discover, American Express, PayPal, Venmo, Google Pay, and Apple Pay for all orders.

If you have any prepaid gift cards with Visa, MasterCard, or anything like that, we recommend that you purchase our gift card and balance that at checkout.

It usually takes between 1 to 2 weeks from start to finish. We are sorry it takes a little longer than most other things in this 2-day delivery Amazon era, but somethings are worth the wait!

If there are major delays 2+ weeks you will be notified! 

We currently ship anywhere in the United States, Canada, and all of Europe.

FREE SHIPPING for all 50 states in the US.

Flat Rate of $2.00 for all provinces in Canada.

Flat Rate of $4.00 for all countries in Europe.

If you are unhappy in anyway, we offer a hassle-free refund process. To start the process, simply email us at care@perpetualpups.com with your order ID, request a refund, and we will guide you through the rest! Payment will be refunded back to your original method of payment.

If you want a different photo to be illustrated, please email care@perpetualpups.com with your order ID and specify that you want a different image made.

Please keep in mind that we honor this only once as our illustrators work very hard and we are designing based on your image.

Of course! We strive to give the best customer experience possible. To request this, please email just at care@perpetualpups.com with your order ID and that you want a different image made.

Please keep in mind that we honor this only once as our illustrators work very hard and we are designing based on your image.

For a vast majority of returns, it takes about 5 to 10 business days from when our customer care reps approve your refund.

Orders as gift cards will be refunded to the original gift card. If that is not possible we will email you a new one.

Our main office is located in sunny Los Angeles, California! Our printers are located in various parts of the US.

Yes! 4% of all profits go to Pets In Need. Check them out!

We are available Mondays - Friday at care@perpetualpups.com. We typically respond within 1 business day.