Help Center

Help Center

Guidelines for Optimal Illustrations

How do I ensure that I get the best illustration for my pet?

What is overexposure and how do I correct it?

What is under lighting/low lighting?

What are some tricks for optimal results?

Orders

What is the process to illustrate my pet?

How do I order a custom illustration of my pet?

Payment

What form of payment do you accept?

Can I pay with multiple credit cards?

Shipping

I can’t wait! How long do I have to wait till my dog poster arrives?

Where do you guys ship to?

How much does shipping cost?

Refunds, Returns, Exchanges

I’m not happy with how the poster turned out. What can I do?

Can I get a different poster made if I am not happy with the current one?

How long does it take for me to get a refund?

I am returning an item with a gift card, how does that work?

General

Where are you guys located?

Do you guys donate?

How do I contact you guys?